By the end of this guide you will have set how early each rent review is flagged, when a chase falls due after a status change, and what your automated landlord and tenant emails say.

Three settings decide when rent review work lands on your team's desk: the review offset (how early a review is flagged), chase timing (how long MarketRent waits before flagging a follow-up), and your email templates. They keep working past the first cycle, because a completed review moves to "awaiting next review" and resurfaces automatically the following year. All three live in Settings and take a few minutes to set up.

  1. Open Settings and find Rent Review Settings

    Sign in to MarketRent and open Settings. Rent Review Settings holds the review offset and AutoSync, and the Chase and content template settings sit alongside it.

  2. Set the review offset

    The review offset is your lead time. MarketRent derives each tenancy's next review date from the current rent start date, any defer-until date, and this offset, and the default is three months. Shorten or lengthen it so reviews surface as early as your team needs them.

  3. Choose when a chase falls due

    Open the Chase setting and pick how many business days can pass after a status change before a chase falls due. The default is three business days. When a chase falls due, MarketRent flags the review to its property manager, and sending the chase stays a human decision.

  4. Edit the landlord and tenant email templates

    Open the email content templates in Settings. The automated landlord and tenant emails, covering proposals, notices, and chases, are fully editable, so update the wording to match how your agency writes, save, and compare your changes.

  5. Check the Rent Reviews tab

    Open the Rent Reviews tab to see the result. A review appears under "Rent reviews due" once its next review date has passed (or is missing) and it has no current proposal. If the list looks fuller or emptier than you expected, adjust the offset and check again.

Tips

  • Chase timing counts business days, not calendar days.
  • Keep the templates brief. The defaults are deliberately short, and the landlord's proposal email carries a secure link to the full detail, so the template only needs to introduce it.
  • Completed reviews return automatically the following year, so the offset you choose keeps working after the first cycle without anyone re-entering dates.

With your defaults in place, run your first rent review end to end. For the statutory rules this workflow is built around, see the complete guide to rent reviews under the Renters' Rights Act, and for a quick indexed reference point on any property in England, try the Free Rent Indexation Tool.

Next in the setup path: How to run a rent review from start to finish.

This guide is general information for letting agents in England, not legal advice.